Last updated: December 2023

1. Information We Collect

At Mythic Solutions we collect information to provide better services to our clients. We collect information in the following ways:

Information You Give Us

• Contact information (name, email address, phone number)
• Company information and business requirements
• Technical information about your IT infrastructure
• Payment and billing information

Information We Get From Your Use of Our Services

• Device information and system logs
• Network and security monitoring data
• Service usage statistics and performance metrics

2. How We Use Information

We use the information we collect to:

• Provide, maintain, and improve our IT services
• Monitor and secure your systems and networks
• Communicate with you about services and support
• Process payments and manage billing
• Comply with legal obligations and industry standards

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

• With your explicit consent
• With trusted service providers who assist in our operations
• When required by law or to protect our rights
• In connection with a business transfer or merger

4. Data Security

We implement appropriate security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection

5. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. When information is no longer needed, we securely delete or anonymize it.

6. Your Rights

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate information
• Request deletion of your information (subject to legal requirements)
• Object to certain processing activities
• Receive a copy of your information in a portable format

7. Cookies and Tracking

Our website may use cookies and similar technologies to improve user experience and analyze website usage. You can control cookie settings through your browser preferences.

8. Third-Party Services

Our services may integrate with third-party applications and services. This privacy policy does not cover the privacy practices of these third parties. We encourage you to review their privacy policies.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

10. Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

• Email: info@mma-tech.co.za
• Phone: +27 87 808 6931